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your package by UPS tracking number. | |
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track your package by ORDER number. |
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Orders will not be able to be tracked until after
8 P.M. from the day they were shipped . Usually 1-2 days from the date
of the order. If your order does not show up that does not mean the
order was not shipped, The order may not have been keyed in yet or the
ups system may be down temporarily. Please use this service only for a
guide as there can be variables which may create difficulties. i.e..
U.P.S. may have picked up early and we were able to send your package
postal, express or FedEx.
Note: We most often get to process the order the same day,
However the standard rules apply. If you have 2nd day or next day air we
of course prioritize those orders and will make every attempt to get
them out same day but this is sometimes impossible.
Your Order Status:
Frankbee.com has a 98% fill-ratio in ten days or less ! However, please
be mindful of the time required for processing (filling the order,
completing required paperwork) and shipping (time-in-transit).
Processing time: regardless of shipping method (ground, next day air,
second day air), please allow approx. 1-2 business days to process your
order.
Shipping time: generally speaking, orders shipped by UPS Standard
Ground delivery, east of the Mississippi, require approx. 5 BUSINESS
days in-transit (in addition to the 3-5 days for order processing); west
of the Mississippi requires approx. 7 BUSINESS days in-transit (in
addition to the 3-5 days for order processing). Second day air is 2
BUSINESS days (in addition to the 1-2 days for order processing); next
day air is 1 BUSINESS day (in addition to the 1-2 days for order
processing).
Examples:
Ground Delivery: 1-2 days for order processing + 5-7 business days (does
NOT include Saturday & Sunday) shipping time = 5-7 days total.
2nd Day Air: 1-2 days for order processing + 2 business days (does NOT
include Saturday & Sunday) shipping time = 3-5 days total.
Next Day Air: 1-2 days for order processing + 1 business day (does NOT
include Saturday & Sunday) shipping time = 3-4 days total.
Return Policy: All return requests must have an RMA number.
Returns sent in without an RMA number will be refused.
Click here to obtain an RMA number. Customer must request
RMA number within 14 days effective from date of delivery of order to
you. Customer must print RMA number on outside of shipping box and ship
package back to us within 14 days of receiving RMA number. All returns
after 14 days are subject to a 15% restocking fee without exception. All
returns for defective merchandise will be made for the same item.
Item(s) being returned must be returned in original packaging and in
original condition along with a copy of the original invoice. Products
showing wear, abuse, alteration or breakage, whether accidental or
intentional, can not be accepted back even if within the 14 day period. Clothing items which are washed worn or altered may not be returned. Undergarments, swimwear and personal items, may not be returned. Items which would be considered formal wear, costume, or for theatrical production may not be returned or exchanged. Graduation regalia is non-returnable nor exchangable. Unless previously granted and at the
discretion of company depending on the reason for return. This would normally be an agreement arranged prior to delivery.
Return shipping is the responsibility of the customer. Refund of return
shipping cost may be requested. Refund requests are reviewed on an
individual basis at the time of processing and are granted at the
discretion of company depending on the reason for return.
Only UPS Standard or USPS Parcel Post costs will be refunded if
approved. All express shipping fees are at the discretion of the
customer and will not be refunded. For your protection, we recommend
that you send merchandise back via UPS or USPS Insured Mail. Please make
sure to provide protection against breakage during shipping by using
Styrofoam, newspapers or other cushioning packing material. Certain
items including but not limited to razors, shavers, dental care, hair
care or edibles (food and drink products) cannot be returned once used
due to health concerns. Refunds are given by the same method that the
order was paid. Returns sent back without request for either refund or
exchange will be treated as an exchange for the same product. Please
allow 7-10 days after delivery of your return to our facility for
refunds and exchanges to be processed.
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